A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. At Subaru, we take pride in our products and are committed to your continued satisfaction. It is with your continued satisfaction in mind that we are announcing the following service program.

Subaru has developed a modification to the Electronic Parking Brake (EPB) software logic for 2015 model year Legacy and Outback vehicles. This software update is intended to ensure the proper operation of your vehicle.s EPB system.

The Electronic Parking Brake (EPB) system is designed such that the parking brake applies upon activation of the parking brake switch and, as a safeguard, automatically re-applies at approximately 150 seconds (2 ½ minutes) following initial activation. Due to improper software programing of the EPB system, if your vehicle.s ignition switch is turned to the .ON. position at precisely the same time the parking brake is re-applying, an electric current will be provided continuously to the left rear EPB motor, eventually causing the motor to seize and preventing release of the parking brake. Should the left rear EPB motor seize, it will be necessary to replace the left rear EPB motor.

Subaru will reprogram the EPB system with corrected software. Following reprogramming, the EPB system will function as designed and the condition previously described will no longer be a concern. This repair will be performed at no cost to you.

WTB-63 FAQs:

Q: What should I do?
A: You should immediately contact your Subaru retailer (dealer) for an appointment to have this repair performed.

Q: Are there any precautions I should take until this repair is performed?

A: To prevent this condition from occurring prior to having the EPB system reprogrammed, do not turn the ignition switch to the .ON. position at around 150 seconds (2 ½ minutes) following initial activation of the parking brake. The ignition switch may be turned on approximately 15 seconds before or 15 seconds after this time period.

If your vehicle experiences the condition previously described and the parking brake will not release while the ignition switch is in the .ON. position and the brake pedal depressed, do not drive the vehicle. Contact your Subaru retailer for assistance.

Q: What will be done to the vehicle?
A: Subaru will reprogram the EPB system with corrected software. Following reprogramming, the EPB system will function as designed and the condition previously described will no longer be a concern. This repair will be performed at no cost to you.

Q: What Subaru models are involved?
A: 2015 model year Legacy and Outback vehicles.

Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer is able to allocate a time slot to best accommodate you.

Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.

Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.

Q: How long will this repair take?
A: The time to perform the reprogramming is approximately 30 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html, by selecting Email Us then selecting Update Address from the drop down menu.